Intact Distributors – Natural Living - Hardwood and Laminates Intact Distributors – Natural Living - Hardwood and Laminates Intact Distributors – Natural Living - Hardwood and Laminates Intact Distributors – Natural Living - Hardwood and Laminates Intact Distributors – Natural Living - Hardwood and Laminates



Congratulations on the purchase of your new Natural Living Hardwood floor, we hope you enjoy it for years to come. At Intact Distributors we carefully select our wood and materials from thoughtful sourcing of sustainable resources.

Intact warrants to the original purchaser that the finish of the wood floor will not wear through or separate from the wood for 25 years. Intact also warrants that our wood floors will be free of manufacturer defects.

Limited warranty is not transferable and is only valid to the original purchaser at the original installation site and must be purchased from an Authorized Dealer. Proof of purchase must be provided.

Natural Living Residential Warranty

Who this warranty covers: This residential warranty covers the original buyer/installation site owner when the flooring is installed in residential environments, meaning single family homes, duplexes, apartments, town houses, etc. Commercial environments, including but not limited to stores, offices, clubs, and short term residences such as hotel rooms, rental cabins, etc. are not covered under this warranty. This warranty is not transferable to subsequent owners.

What this warranty covers: This warranty covers all Natural Living Hardwood Floors purchased from an authorized retailer

Pre-installation Warranty: It is the duty of the installer, whether professional or DIY, (do it yourself) to inspect all flooring before installation. If during inspection the installer or buyer feels the flooring is the wrong color, improperly manufactured, has finish problems, is off-grade, or is the wrong gloss level, DO NOT INSTALL THE FLOORING. Please, immediately contact the retailer from which the flooring was purchased. No claim will be accepted for flooring which is visibly wrong if such flooring is installed. Installed flooring is deemed to be visibly acceptable. Since wood is a product of nature, standard industry practice allows for up to 5% of flooring shipped to have milling, handling, finish and/or grade defects. This warranty applies only to material that is in excess of this 5%. We will replace or refund the purchase price of defects, material deemed to be defective in excess of this 5%. When flooring is installed, naturally a certain percentage goes to cross cutting and fitting waste. Another small percentage of the flooring will go into closets and other unseen areas. It is assumed that an experienced installer will cross cut out small defects during fitting or put visibly unusual pieces in seldom seen or unobtrusive areas. By not removing 100% of the defects in the hardwood floor factory, we help save precious natural resources as well.

Finish Warranty: The pre-installation warranty above covers the replacement/refund for any flooring returned in excess of 5% of the total flooring shipped with visible defects. This includes visible finish defects, prior to installation. We also warrant to the original purchaser that the finish will not blister or peel off for 25 years under normal residential use. See exceptions under the "Exclusions" heading. In addition, Intact Distributors warrants to the original purchaser that our finish will not wear through for 25 years. If there is a problem with wear through, it must exceed 10%of the surface area. Changes in gloss level are not covered under this warranty, including shiny spots that might develop if you too aggressively rub in one spot.

Lifetime Structural Warranty: We offer a Limited Lifetime Structural Warranty to the original purchaser that our flooring products will not delaminate under normal residential conditions. Delamination is when any of the multiple layers making up the piece of flooring separates. We are very confident in the high quality of the waterproof adhesive used to laminate all layers together. This warranty does not cover whole boards of flooring coming off of the sub-floor, which is a problem with the installation process or glue, not the manufacturing process. If our flooring is exposed to extreme humidity (whether from the wet subfloor, high relative humidity, above 50% or flooding of your hardwood) or extreme dryness (less than 35% relative humidity) you will see light shrinkage, swelling, cupping or even cracking of the solid wood wear layer. Wood is naturally hydroscopic and such shrinkage, swelling, cupping or cracking due to extreme variations in humidity are to be expected and are not warranted. Normal environmental conditions to maintain interior relative humidity means that heating and ventilation systems should be designed to maintain humidity levels (in the home) between 35% to 55% Relative Humidity all year round to ensure the best performance of your new Hardwood Flooring.

Moisture Warranty: Your New Hardwood Floors have good moisture resistance, but remember that any moisture that is spilled on the floor must be cleaned up soon as possible after the spill happens. Floors damaged due to moisture spills are not covered by this warranty. Floors cleaned with water are not covered under this warranty.

Radiant Heat Warranty: In-floor Hydronic radiant heat systems can significantly alter product performance. Only the products warranted for Hydronic Radiant Heat systems (Oak and Walnut only) can be used over these Radiant Heat systems. If any other product is used, all warranties are void.


  1. Claims for flooring pieces installed even though there are visible defects. Flooring, once installed, is deemed visibly acceptable.
  2. Claims made on flooring pieces installed with excessive color/grain variation. It is the installer's responsibility to install the flooring in a random mix and to cull out any unacceptable boards.
  3. Color changes in the wood as it ages or is exposed to sunlight or differences in the color/grain.
  4. Color variations in stain and or wood flooring are natural and new or replacement flooring may not match sample or existing flooring.
  5. Excessive swelling and/or shrinkage or other movement such as cupping or bowing in the flooring due to extreme changes in relative humidity.
  6. Excessive moisture causing swelling, cupping or other such movement due to a wet sub-floor, or spills, wet mopping or cleaning, pets, or flooding, excessive ground moisture, Including (but not limited to) excessive rainfall, hurricanes, tornadoes or other natural disasters are not covered by any terms of this warranty.
  7. Insect infestation after the product leaves the distributor’s warehouse.
  8. Loose or unattached flooring as caused by installation.
  9. Damage caused by settling, on uneven subfloors
  10. Damage arising from accidents, abuse, abnormal wear, pet scratches, grit, dents, dragging heavy objects, excessive heat or excessive dryness. (Exposure to excess heat or dryness may cause cupping, delamination, splintering and/or face checking).
  11. Improper handling during shipping or storage after the date that the flooring leaves the warehouse.
  12. Improper preparation or excessive moisture content of the surface on which this product is installed
  13. lmproper installation whereby the Hardwood installation instructions are not followed.
  14. Improper maintenance and failure to protect high wear areas with mats, etc, as per NWFA maintenance Instructions.
  15. Refinishing the floor.
  16. Natural expansion and contraction that may cause cracks or separation between boards.

What will we do if any of the Covered Events Occur? Our commitment under this warranty shall be limited to, provide replacement of shortages, exchange of defective products or refund of purchase price for flooring with visible defects returned to place of purchase. For flooring with delamination and finish problems which occur after installation and not visible prior to installation, we, at our option will repair or replace the defective flooring and/or refinish the defective finish. In the unlikely event that we are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase price for the section of failed flooring. The sole purpose of the remedy provided herein is for the replacement/ repair of defective products or refund of purchase price. We also reserve the right to verify any claims or defect by inspection and have samples removed for technical analysis.

Additional Terms of the Warranties: The warranty applies only to prefinished hardwood flooring that has been installed and used strictly and exclusively for residential purpose. In addition, the flooring must be installed in compliance with the installation and maintenance guide. This warranty is the complete and exclusive expression of our warranty and is in lieu of all other express and/or statutory warranties. Any implied warranties including but not limited to the implied warranties, merchantability and fit for a particular purpose are limited in duration to the duration of this expressed warranty. The Manufacturer, Distributor and supplier assume no liability for incidental or consequential damages occurring from, or as a consequence of, the defective flooring, or any cost or expense that the purchaser may incur or obtain. This warranty is subject to the limitations and exclusions set forth herein and is the exclusive warranty as to the Hardwood Flooring products purchased, and contains the exclusive remedies that will be provided for breach of any warranties whether expressed or implied. This warranty specifically replaces and excludes any other warranties in relation to this Hardwood including the legal warranty in jurisdictions where exclusion of such warranties may be provided for by law. Under no circumstances may the product buyer exercise any type of recourse what so ever, except for conditions specific in this warranty. This warranty does not apply to any product or products designated as seconds, tavern grade, cabin grade, special, or nonstandard items. Any product or products so designated as sold "as is" in order to get performance under this warranty, the person seeking performance should first contact the retailer from whom they purchased the flooring.

Warranty Claim Procedure: If you wish to claim under warranty, first contact the authorized Retailer where the flooring was purchased. A claim must be filed and submitted to Retailer within 30 days of appearance of defect. We reserve the right to inspect the product. The original, dated purchase invoice, completed with the retailer or Distributor's stamp will need to be submitted. No alteration, replacement or repair may be carried out before the product is inspected by an authorized representative of Intact Distributors. Any replacement will be provided only after the authorized inspection of the product and Intact Distributors agreement to the defective condition. Failure to comply with this will make the warranty null and void.

Intact Distributors
861 Belgrave Way
Delta, British Columbia
Canada  V3M 5R8

Phone: 1-250-212-9802